Experienced Client Services professional with over a decade in customer operations, account management, and client onboarding primarily within fast-paced fintech and crypto environments. Skilled at enhancing customer experiences, streamlining operations, and driving retention through proactive support and strategic coordination.
Well-versed in compliance best practices (KYC/AML/EDD) and risk monitoring, contributing to secure onboarding and fraud reduction. Adept at supporting global teams, managing client relationships, and delivering measurable business value.
CRISC-certified and ready to elevate support functions for high-growth digital finance firms.
Dedicated to building strong relationships and delivering exceptional service that exceeds expectations.
Specialized in KYC/AML procedures to ensure secure and compliant client onboarding and transactions.
Consistently delivers measurable improvements in operational efficiency and customer satisfaction.
University of the West Indies, Kingston
Combined studies in biology and computer science, developing a strong foundation in analytical thinking, scientific methods, and technical skills.
ISACA
Industry-recognized certification demonstrating expertise in risk identification, assessment, response, and monitoring in information systems.
Open to fully remote client service, fintech operations, or support leadership roles. Available immediately for interviews.